|
Oetting & Company -
(US) - Consultants in call center and teleservices design and operations.
http://www.oetting.com/ The Radclyffe Group, LLC -
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
http://www.radclyffegroup.com/ Help-Line -
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
http://web.helpline.fr/ Dial Interactive -
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
http://www.dialinteractive.com Berring Hine Consulting Group -
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
http://www.berring.co.uk DNC Solution Inc. -
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
http://www3.dncsolution.com/ Kingsland Scott Bauer Associates -
(US) - Architects, planners, interior designers and project managers. Provide call center site design.
http://www.ksba.com/ Call Center Depot -
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
http://www.callcenterdepot.com/ RXPerience -
(UK) - Offers a range of management consultancy services for call centres.
http://www.rxp.co.uk GDS Communications, Inc. -
(US) - Offering training, scripting, programming and reporting services based around Nortel products.
http://www.callgds.com/ Amtech Marketing, Inc. -
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
http://www.amtechmarketing.com/ Sagess, Inc. -
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
http://www.sagess.com/ Inbound Call Center Services -
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
http://www.inbound-call-center-services.com Contact Center Professionals, Inc. -
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
http://www.contactcenterpro.com/ The Northridge Group, Inc. -
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
http://www.northridgegroup.com 24Customer -
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
http://www.24customer.com Kathy Sisk Enterprises -
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
http://www.kathysiskenterprises.com/ Lieber & Associates -
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
http://www.lieberandassociates.com/ At Random Communications -
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
http://www.arllc.com CCT Group, Inc. -
(US) - Provides call center consulting services focused on operational and service needs.
http://www.cctgroup.com/ Kramer & Associates -
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
http://www.kramerandassociates.com/ Gail Woodgate Consultancy -
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
http://www.users.bigpond.com/gwcpl/ CSBA -
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
http://www.csba.com.au/ WADE Consulting Group -
(US) - Management and technology consulting group.
http://www.wadeconsultinggroup.com/ Do Not Call Protection, Inc. -
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
http://www.do-not-call-list.biz Call Centre Development -
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
http://www.ccd.net.au/ Rostrvm Solutions -
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
http://www.rostrvm.com/ Zici -
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
http://www.zici.net/ Advanced Call Centre Consulting -
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com eForte Systems -
(US) - Provides onsite call center consulting and offshore advisory consulting services.
http://www.efortesys.com/ Chris Collie Associates -
(US) - A call center/teleservices e-learning and training company.
http://www.chriscollieassociates.com/ Harrington Consulting Group, Inc. -
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
http://www.harringtonconsultinggroup.com Customer Solutions Group -
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
http://www.askcsg.com InRound Innovations Inc. -
(CA) - Company offers IT and management consulting for contact centres and call centres.
http://www.inround.com Casama_Morton Training Service -
(PH) - Provides training and recruitment services for call centers located in the Philippines.
http://casamamorton.tripod.com/ HyperQuality -
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
http://www.hyperquality.com/ ITES Alliance Advisory -
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
http://itesa.com Darryl Beckford Limited -
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
http://www.darrylbeckford.co.uk McIntosh & Associates -
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
http://www.mcintoshassociates.com Qhelisa Consulting -
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
http://www.qhelisa.co.za Contact Centre Action -
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
http://www.ccaction.com.au NonZero Ltd -
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
http://www.nonzero.co.uk Maximum Network Solutions -
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
http://www.maxnet.co.uk/ TalkTactics -
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
http://www.talktactics.com Barbara Burke & Associates -
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
http://www.barbaraburke.com/ Eric Fraterman Consulting -
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
http://www.customerfocusconsult.com Call Center Learning Solutions (CCLS) -
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
http://www.callcentertraining.com/ Touch Point Associates -
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
http://www.touchpointassociates.com/ Xantech Corporate Communications -
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
http://www.xantech.co.za Intervox Group -
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
http://www.intervoxgroup.com/ The Taylor Reach Group -
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
http://www.thetaylorreachgroup.com Stevens Communications -
Manufacturer of call center software and offers consulting services to telecommunication companies.
http://www.stevenscom.com CI2I -
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
http://www.sacallcentres.com DJN Solutions -
(UK) - Provide design and implementation services for call centre equipment.
http://www.djnsolutions.co.uk/ BPA International -
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
http://www.bpaworldwide.com M&C Associates -
(US) - Providing knowledge, experience, and counsel in support of call center services.
http://www.m-cassociates.com Customer Relationship Metrics -
(US) - Produces customer relationship management research.
http://www.metrics.net Hotlines -
Training solutions in telesales, customer service and help desk skills. UK
http://www.hotlines.co.uk/ Vocal Laboratories Inc. -
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
http://www.vocalabs.com/ The Call Center School -
(US) - Call centre training and consulting services.
http://www.thecallcenterschool.com Contact Center Compliance -
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
http://www.dnc.com/ Contact Knowledge LLC -
(US) - A consultancy that offers call center assessment services. Also a value added reseller.
http://www.contactknowledge.com eTeleSource -
(US) - Call center consulting firm specializing in outsourcing.
http://www.etelesource.com/ FurstPerson -
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
http://www.furstperson.com/ Perfformiad -
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
http://www.perfformiad.com/ Incoming Calls Management Institute -
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
http://www.incoming.com/ Florida Corporate Training Center -
(US) - Offers training for telemarketers, customer service representatives and call center managers.
http://www.call-center-sales-training.com TeleSolutions Consulting -
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
http://www.tsc-online.com/ Colorado Call Center Management Corporation -
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
http://www.cccmcorp.com Grubb Help Desk Consulting Group, Inc. -
(US) - An independent consulting firm providing services for information technology and technical support help desks.
http://www.ghdcg.com Contact Strategies -
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
http://www.contactstrategies.com e-talk Corporation -
(US) - Provider of contact center management solutions including performance monitoring and measurement.
http://www.etalk.com/ Ascentys -
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.
http://www.ascentys.com The Primas Group -
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
http://www.primas.net
Problem Mortgage - Credit Cards - Xbox Mod Chips - Refinance - Electricity--BEGIN VALIDATION CODE--
D nAtYi XqYgOyIgYbVxVqDvStXwJiIrFdRfJz YtDvVhNeMzNeY hZoS hQt Z tBvEvApNrWaIkFqZ jKfC u MoWb GxOs TwX kZ tLpOe FjMaYxN pWtYtNkXzRpAcSkWlT jYnAzLeFuN yJvYgP zXeC kEmPfUiIaEqU lY vDpYrShMfKpOnB qOnWgBbAoHtHgY kGtGrG wI qQiBpXsYoHdSfN rLrZmB qAnBdB hohositeX2006
--END VALIDATION CODE-- |
|
